Terms & Conditions

Introduction

Definitions

The following words and expressions have the meaning as set out below;

Hello, welcome to HomeOK

These General Terms and Conditions applies to our HomeOK Products we supply to you, including but not limited to Hardware, Services, System or Digital download content. Please carefully and fully read the General Terms and Conditions along with our Privacy Terms at  https://www.homeok365.com/privacy-policy To setup a HomeOK account and use a HomeOK product or other actions, you acknowledge that you have understood, agreed, accepted to be bound by the General  Terms and Conditions.

Information about us

“We”, “Us” or “Our” refers to INTRA TECHNOLOGIES HK LIMITED. (Trading as “HomeOK” ).
Based in Hong Kong we provide all Hardware and services related to HomeOK.
If you have purchased any HomeOK products from one of our retail Partners, HomeOK is the supplier of the services and support on behalf of that retailer.

 Feedback and Support

We take your feedback seriously and will take action to your Feedback in a timely manner.  
Please contact us if you have any questions or complaints about our products..
You can do that by e-mail at  Support@homeok365.com or Support is available at https://www.Homeok365.com

Our Contract with you

Your Rights and Obligations

We guarantee that the Products that we supply are Compliant with country laws and also comply with the General Terms and Conditions.

HomeOK Products

In relation to any products, the law requires goods must be as described, fit for purpose and of satisfactory quality.

The HomeOK products shall be used in compliance with applicable local laws.  You have the right to upload, download, install, and use HomeOK products on mobile communication devices. You shall keep the HomeOK products out of reach children at all times.

HomeOK APP

In respect to the HomeOK App, the law states that digital content [Digitized content (text, graphics, audio, and video) that can be transmitted over internet or computer networks.] must be as described, fit for purpose and of satisfactory quality.

Limitation of liability

Unless otherwise provided by law, we will not be liable for your direct, indirect, liquidated, consequential, exemplary, incidental, reliance, nominal, compensatory or punitive damages or loss, injury or harm of any kind.

If, notwithstanding the other provisions of the General Terms  and Conditions, we are  found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the HomeOK products, our liability shall in no event exceed the greater of the total of any membership subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against us.

Subscribe with HomeOK Membership Services

In relation to any services, the law requires that services must be carried out with reasonable care and skill.

Products

We attempt to describe the HomeOK products or services as accurate as possible.

Requirements

All HomeOK products require the AI Edge computing Gateway to work, to use HomeOK Products you will require:

Cameras and Audio Monitoring devices

Our cameras and audio monitoring devices combined with our sensors provide a series of real-time images in a processing timeline view. The use of artificial intelligence software and Smart-filtering Techniques allow our cameras to analyze and detect the behavior changes.The images with no detectable change will be automatically deleted preventing the slowdown of internet speed and data usage within the Home; and the images with detectable change will be recorded or captured every two seconds, and automatically stored to or our HomeOK cloud for a period of up to 7 days.

Our cameras require an internet wifi connection for communication with the HomeOK Gateway, please be thoughtful in the placement of cameras that they are within the signal range of the wifi and they should not be used in safety critical applications.

Due to the requirement of internet signal for correct operation, we cannot guarantee the capture of all events on loss or weak Wi-Fi signal.

We use the internet to receive triggers and to send notifications to you, we will do our best to keep our infrastructure running but there may be instances which prevent or delay notification delivery or performance of any HomeOK products you may have.

Sensors

Our Sensors Use ZigBee technology and communicate with the Gateway, which generate a greater range compared with other conventional signal receiver’s. The sensors are powered by 3v batteries or AA standard batteries which have an average battery life of up to 3 Years depending on Sensor Activity.

Product Warranty

If you have HomeOK products which has been purchased through HomeOK directly, this will be automatically covered by a twelve (12) month Warranty. The warranty period begins from the date of purchase and consequently ends on the same date, the following year. If you experience any faults with your HomeOK products, please contact our Support team and we will be in touch within 24 hours.

*Please note, any HomeOK hardware purchased second-hand, is not HomeOK's responsibility and therefore not subject to twelve (12) months of warranty.

Most often, our Support team will go through a number of troubleshooting steps first to determine whether the product is faulty. After the troubleshooting process has been completed and the claim has been approved, you will then need to send the products back to us, and provide proof of return postage. Once the hardware has been received we will ensure the Warranty requirements are met. If all requirements are met, we will replace the hardware/accessory and reimburse the postage costs. Furthermore, a new camera/accessory will be dispatched accordingly. This process may take up to fourteen (14) business days.

What the warranty does not cover

The warranty provided by HomeOK does not cover the below circumstances:

Consumer rights

This Guarantee does not affect your consumer rights.

Intellectual Property

HomeOK products should not infringe the intellectual property of any third party. You cannot upload, release, change, spread or copy any information, trademark, or copyright, or proprietary information, without the written consent of the owner. If we receive the appropriate notice from any copyright owner or its legal representative, we will remove the related content after investigation.

Graphics, words and composition involving “HomeOK” or “Intra Services” logos appear in HomeOK products and services are our trademarks. Without written consent, you cannot display or use them in other manners in any way. By no means can any entity or individual use, copy, change, spread, transcribe any part of the trademark or bundling sell with other products.

Starter set

The HomeOK Starter set allows you to begin your HomeOK journey and includes the following products:

VIP Membership

12-month minimum terms. HomeOK VIP Membership:

The HomeOK Starter Set is provided to you at no cost and must be returned if you cancel within the 14 day trial or 12 month contract. HomeOK Starter Set includes 1x gateway, 1x camera, 2x door/window sensor, 1x Temperature sensor, 1x Water sensor, and all related accessories. -limited to one per household.

General Terms

You must be 18 years of age or the age as a HomeOK user. Minors may use only the HomeOK products under the supervision of the adult guardian(s).

VIP Membership is non transferable, the starter set and account is locked to the original purchaser if an account is found to be in breach of this condition the account will be locked

The following are the minimum requirements to run HomeOK. Router with Ethernet port required for the gateway. 2.4Ghz WiFi required for the Camera. 110-220V power/electrical outlet and an iOS or Android Device.

Email address required so we can keep in touch about your services.

Period of agreement

Your hardware was supplied as part of your membership subscription, on the condition of a minimum 12-month VIP subscription Agreement. The monthly payment will be taken as a debit from your nominated Payment method, on a specific date each and every month. Beyond the 12 month agreement your membership plan will last for as long as you continue to subscribe to the HomeOK membership plan by making your service plan payments unless you tell us you no longer want it or we cancel  it

VIP Membership Plan Features and benefits

VIP Membership plan gives you access to the features and benefits, access will continue for as long as you continue to make payments. We may change prices, features, function abilities and benefits at any time.​

Hardware membership price

Whilst subscribed to the VIP Membership plan, customers receive a discount on all hardware in our online store. The Hardware Membership discount code can be located in your online account at www.homeok365.com.

Gold Membership

No minimum term. HomeOK Gold Membership:

Gold membership plan is available on completion of the 12 month VIP plan term or to upgrade to from a silver membership  and is on a rolling month basis with the option to cancel at anytime

Gold Membership Plan Features and benefits

Gold Membership plan gives you access to the features and benefits, access will continue for as long as you continue to make payments. We may change prices, features, function abilities and benefits at any time.​

Silver Membership

No minimum term. HomeOK Silver Membership:

Silver membership plan is available on completion of the 12 month VIP plan term or to downgrade to from a gold membership  and is on a rolling month basis with the option to cancel at anytime

Silver Membership Plan Features and benefits

Silver Membership plan gives you access to the basic features and benefits, We may change prices, features, function abilities and benefits at any time.​

Installation

Self -Installation

Our product has been designed with simplicity in mind and is designed for self-installation, within each product is an installation guide to assist along with installation videos available in our FAQ  support. If for any reason you still require support our technical team is available  via our website chat link.

We won’t be responsible and no refund will be given for any costs, loss or damage that you suffer which is caused by the incorrect installation of the HomeOK products.

Payment

Products and membership plans
Membership

The VIP membership plan purchased for the HomeOK service will continue month to month or year to year after the initial free 14 days on the basis of your successful payment.

The option to downgrade to a gold or silver membership is available after the 12 month minimum term for your VIP membership this can be completed in your online portal account

To purchase the HomeOK products or VIP service plan, you are required to provide your payment details in your HomeOK account, for our VIP membership no payment is taken until the end of the 14 day free trial at which point you will receive an email 72 hrs prior to payment informing you of payment amount.

We will take payment according to your portal calendar on each month or year depending on plan selected using the credit card/debit card provided. If there are any changes to your payment details you can update them in your portal on our website.

When buying a VIP membership plan, you agree to make the payment for the service plan selected, no refund will be provided for any membership plan cancelled during the plan period.

All plans can be managed online via your portal login at https://www.Homeok365.com

Notification

After you have placed your order, we will send you an email updating you on progress and confirming your payment arrangement. Please check the details within the e-mails and contact us within 7 days on the contact details above if anything is wrong.

Payment failures

If your payment fails, we will inform you by Email and you can make a second attempt for payment within 5 days if this fails again any service you have will cease.

This means you will no longer have access to the features and benefits of HomeOK

If you have any queries about your payment please contact us via email or live chat as detailed above.

Late payment fees

If you do not pay your bill by your payment due date, we may charge a late payment fee.

Chargeback fees

If you have instructed your card provider to chargeback a payment, this will result in a chargeback fee which we may pass on to you.

Return and refund policy

The return and refund policy can be found Here

Disclaimer

HOMEOK DOES NOT PROMISE THAT THE PRODUCTS, OR SERVICES WILL BE FLAWLESS, ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. THE PRODUCTS, OR SERVICES IS SUBJECT TO CHANGE, MODIFY, SUSPEND, OR TERMINATE WITHOUT NOTICE. HOMEOK CANNOT ENSURE THAT ANY SOFTWARE OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUS INVASION OR HACKING OR GOVERNMENTAL CONTROL. HOMEOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOMEOK DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE PRODUCTS, OR SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU ASSUME TOTAL RESPONSIBILITY AND SOLE RISK FOR YOUR USE OF THE PRODUCTS, OR SERVICES. YOUR SOLE REMEDY AGAINST HOME OK FOR DISSATISFACTION WITH THE PRODUCTS, OR SERVICES IS TO STOP USING THE PRODUCTS, OR SERVICES. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN YOUR AND HOMEOK.

THE ABOVE DISCLAIMER APPLIES TO ANY HARMS, DAMAGES, LIABILITY OR INJURIES CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, NEGLIGENCE, INTERRUPTION, DELETION, DEFECT, DELAY, VIRUS, COMMUNICATION FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION.

Governing Law and Disputes Resolution

These Terms and Conditions shall be governed by and construed in accordance with the English law. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under or in connection with these terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

Indemnification

You agree to indemnify and hold HomeOK, its employees, its officers, directors, shareholders, successors in interest, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses, made against HomeOK by any third party due to or arising out of or in connection with your use of the HomeOK products and services.

HomeOK Account security

HOMEOK services on the website or APP may require you to set up an account (including an ID and password). We possess the ownership of your HomeOK accounts. You are entirely responsible for securing the information of your account, including your password. You shall be liable for any and all activity that occurs under your HOMEOK account as a result of your failing to keep this information secure and confidential.

You may not use anyone else’s HOMEOK account at any time without the express permission and consent of the holder of that HOMEOK account. We will not be liable for any loss or damage arising from any unauthorized use, misuse, failure to use of the HomeOK accounts by any third party or yourself.

General terms

Personal use only

All HomeOK products are sold for personnel, non-commercial and domestic use only.

Language

Everything we write to you Including the App will be available in English and your country Language.

Who can benefit from these terms and conditions

Nobody other than you can benefit from these terms and conditions

Unenforceable terms

If any section of these terms is found to be void or unenforceable by a court, only that section will be removed and the rest of the terms shall continue to apply.

Delay in enforcing these terms and conditions

If we delay in taking any steps against you in respect of any breach of these terms and conditions, that will not prevent us taking action against you at a later date.

Upgrades and updates to digital content

You agree that we may update HomeOK products without prior notice. We may also update the HomeOK App and we may require you to install an updated version of it. Any updates will be aimed at improving the performance of the products and the App, but we will make sure they match the description you were provided before you purchased them. We won’t be responsible if an upgrade affects how your HomeOK Products work if this is caused by your own equipment such as your smartphone or broadband not supporting the upgrade.

Interference with products and services

You must not reverse engineer, decompile, adapt or alter the object code used to provide the services or the product itself.

Text and Images in the Web Site have subtle difference to the real objects

The Images of the products on our website and packaging are for illustration purposes only. Although we have made every effort to display the colours correctly, we cannot guarantee that a products display of colours accurately reflects their colour. Your product may vary slightly from those images on our website and packaging.

Moving Home

Your HomeOK system can be removed and installed at your new home providing it is within the same country of purchase if you require any assistance please contact our technical support.

Our right to make changes

We may change any HomeOK product:

These changes will not affect your use of any HomeOK product. In addition we may make other changes to these terms or any HomeOK product, if we do we will contact you to let you know

If we need to make changes to these terms and conditions we will put the changes on our website https://homeok365.com/terms . If the changes are significant we will write to you to inform you.

Damage caused by digital content

If defective digital content which we have supplied such as the HomeOK App or the Virtual camera damages any of your devices or digital content and this is caused by our failure to use reasonable care and skill, we’ll either repair the damage or provide compensation. However we won’t be liable for any damage which you could have avoided by following our advice to apply an app update provided to you or for damage caused by you failing to correctly follow installation instructions or have in place any advised minimum system requirements.

Business Losses

We only supply HomeOK products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business or loss of business opportunity.

We will not be responsible for:

General Exception

We won’t be responsible for:

Routine maintenance

The HomeOK website, App, software or service provided through these may be temporarily unavailable if we have to carry out routine or emergency maintenance. We will inform of this in advance.

Consumer rights

These exclusions do not affect your consumer rights under the consumer rights act 2015 and any laws that replace it. If you require independent advice about your rights you can speak too citizens advice or trading standards.

Membership Cancellation Policy

Ending the Membership and this Agreement

VIP Membership agreement can be cancelled at anytime by giving us 14 days notice but this may require a fee for cancelling early if you are within the minimum 12 month term of the VIP Membership plan and the 14 day cooling off period

For example, if you are five (5) months into a twelve (12) month contract, you are obliged to pay the remaining seven (7) months of payments in order to fulfil the twelve (12) month contract, of which you had originally signed up to. You may do this in a one-off payment, or continue on with the monthly payments.

The HomeOK Starter Set and any related accessories remains the property of Intra Technologies HK Limited,until either the end of the fixed contract term or payment of the same is made.

Where the contract is cancelled in the cooling off period the customer must arrange to return the equipment within 14 days of the cancellation,If you fail to return the HomeOK Starter Set within the time specified by HomeOK, you will have breached these terms. In this case we will charge you a sum equivalent to the value of the HomeOK Starter Set at the date it should have been returned assuming the HomeOK Starter Set was kept in good condition. We may add the Non-return Charge to your monthly invoice or, unless you tell us otherwise, charge it directly to any of the credit or debit cards which you have provided us with details of. We will give you reasonable notice before making the charge.

Gold Membership

Agreement can be cancelled at anytime in your online account or by contacting us Submit a ticket

Silver Membership

Agreement can be cancelled at anytime in your online account or by contacting us Submit a ticket

When we can cancel your agreement

We can cancel your agreement if you failed to make your service plan payments. If you miss a payment we will contact you to advise you of this and how you can make the missed payment. If your account remains unpaid for 14 days we will cancel your service.

We may withdraw this product

We may write to you to let you know we are going to stop providing a service. We will let you know at least 30 days in advance of our stopping of the service and will refund you the sums you have paid in advance for services we have not rendered to you.

Intra Technologies Reserves the right to update the Terms and conditions at anytime

Copyright ©2018 Intra Technologies Hong Kong Ltd. All rights reserved.

Updated by The Legal Department of Intra Technologies Hong Kong Ltd. on 15th September, 2020