30 day money back guarantee
Quick and easy installation process
No hassles, no hidden fees, no headaches
The following words and expressions have the meaning as set out below;
We - means HomeOK.
You - means Customer of HomeOK - Any person using our services
Monitor Plan - means Paid Subscription for enhanced features
Term - means an agreed period of commitment to a Membership Plan
Recurring - means payments of which will occur again periodically.
Services - means the elected services performed by us for you.
Terms - means these standard Terms and Conditions as set out below
These General Terms and Conditions apply to our HomeOK Products we supply to you, including but not limited to Hardware, Services, System or Digital download content. Please carefully and fully read the General Terms and Conditions along with our Privacy Terms at https://www.homeok365.com/privacy-policy. To set up a HomeOK account and use a HomeOK product or other actions, you acknowledge that you have understood, agreed, accepted to be bound by the General Terms and Conditions.
"We", "Us", or "Our" refers to INTRA TECHNOLOGIES HK LIMITED. (Trading as "HomeOK").
Based in Hong Kong, we provide all Hardware and services related to HomeOK.
We take your feedback seriously and will take action on your feedback in a timely manner.
Please contact us if you have any questions or complaints about our products.
You can do that by e-mail at Support@homeok365.com, or Support is available at https://www.homeok365.com
We guarantee that the products we supply are compliant with the country laws and comply with our General Terms and Conditions.
In relation to any products, the law requires goods must be as described, fit for purpose and of satisfactory quality.
The HomeOK products shall be used in compliance with applicable local laws. You have the right to upload, download, install, and use HomeOK products on mobile communication devices. You shall keep the HomeOK products out of reach for children at all times.
In respect to the HomeOK App, the law states that digital content [Digitised content (text, graphics, audio, and video) that can be transmitted over the internet or computer networks]. Must be as described, fit for purpose and of satisfactory quality.
Unless otherwise provided by law, we will not be liable for your direct, indirect, liquidated, consequential, exemplary, incidental, reliance, nominal, compensatory or punitive damages or loss, injury or harm of any kind.
If notwithstanding the other provisions of the General Terms and Conditions, we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the HomeOK products, our liability shall in no event exceed the greater of the total of any membership subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against us.
In relation to any services, the law requires that services must be carried out with reasonable care and skill.
We attempt to describe the HomeOK products or services as accurate as possible.
All HomeOK products require the AI Gateway to work. To use HomeOK Products, you will require:
A domestic broadband connection with a Wi-Fi or Ethernet port connection 2.4Ghz
A power supply socket for the AI gateway
A power supply for the Camera(s)
An iOS/Android smartphone, tablet or PC with an up to date operating system if you want to use your mobile device to monitor and control your devices from the HomeOK
An up to date web browser to use the online dashboard
All Sensors use Batteries [supplied]
Our cameras and audio monitoring devices combined with our sensors provide a series of real-time images in a processing timeline view. The use of artificial intelligence software and Smart-filtering Techniques allow our cameras to analyse and detect behaviour changes. The images with no detectable change will be automatically deleted, preventing the slowdown of internet speed and data usage within the home. The images with detectable change will be recorded or captured every two seconds and automatically stored in our HomeOK cloud for a period of up to 7 days.
Our cameras require an internet WLAN connection for communication with the HomeOK Gateway. Please be thoughtful in the placement of cameras within the WLAN signal range and should not be used in safety-critical applications.
Due to the requirement of an internet signal for correct operation, we cannot guarantee the capture of all events on loss or weak Wi-Fi signal.
We use the internet to receive triggers and send notifications to you. We will do our best to keep our infrastructure running, but there may be instances that prevent or delay notification delivery or performance of any HomeOK products you may have.
Our Sensors Use ZigBee technology to communicate with the Gateway, generating a greater range than other conventional signal receivers. The sensors are powered by 3v batteries or AA standard batteries with an average battery life of up to3 Years, depending on Sensor Activity.
The HomeOK products are covered by your monitor plan and will be replaced if the product is faulty. If you experience any faults with your HomeOK products, please contact our Support Team, and we will be in touch within 24 hours.
Most often, our Support team will go through a number of troubleshooting steps first to determine whether the product is faulty. After the troubleshooting process has been completed and the claim has been approved, a replacement item will be shipped, and a return label for the return of the faulty product will be supplied for further technical investigation
The warranty provided by HomeOK does not cover the below circumstances:
Products that, in HomeOK's judgment, have been subjected to alteration, modification or tampering.
Products which has been subjected to a lack of reasonable care, negligence or misuse.
Products that have been subjected to a faulty installation, provided by a company or persons.
Products subject to a repair service provided by a company or persons not authorised by HomeOK.
Products repaired or serviced in any way that is not in the documentation for the product or if the model or serial number has been altered, tampered with, defaced or entirely removed.
If your Hardware falls into one or more of the above categories, your warranty will be void.
This Guarantee does not affect your consumer rights.
HomeOK products should not infringe the intellectual property of any third party. You cannot upload, release, change, spread or copy any information, trademark, or copyright, or proprietary information, without the written consent of the owner. If we receive the appropriate notice from any copyright owner or its legal representative, we will remove the related content after investigation.
Graphics, words and composition involving "HomeOK" or "Intra Technologies" logos appear in HomeOK products, and services are our trademarks. Without written consent, you cannot display or use them in other manners in any way. By no means can any entity or individual use, copy, change, spread, transcribe any part of the trademark, or bundling sales with other products.
You must be 18 years of age or over as a HomeOK user. Minors may only use the HomeOK products under the supervision of the adult guardian(s).
HomeOK Membership is non-transferable. The HomeOK service kit and account is locked to the original purchaser. If an account is found to breach this condition, the account will be locked and the HomeOK service kit disabled.
The following are the minimum requirements to run HomeOK. Router with Ethernet port required for the Gateway. 2.4Ghz WLAN is required for the Camera. 110-220Vpower/electrical outlet and an iOS or Android Device.
E-mail address required so we can keep in touch about your services.
HomeOK Membership agreement can be cancelled at any time online or by contacting us.
If the cancellation is in the 30-day money-back guarantee period, the following conditions must be met to process the refund
The money-back offer is only available once per account.
You are not eligible if you have previously had a Membership.
Refunds will be provided within 5 working days of receiving your request and service kit active return tracking number.
HomeOK Membership paid plans gives you access to the features and benefits. Access will continue for as long as you continue to make payments. We may change prices, features, function abilities and benefits at any time.
Our product has been designed with simplicity in mind and is designed for self-installation. Within each product is an installation guide to assist you, along with installation videos available in our FAQ support. If for any reason, you still require support, our technical team is available via online support.
We won't be responsible, and no refund will be given for any costs, loss or damage that you suffer which is caused by the incorrect installation of the HomeOK products.
The HomeOK Monitor plans for the HomeOK service will continue month to month or Year to Year until cancelled. The membership fee is due regardless of the service kit is active and installed or not.
To subscribe to the HomeOK Monitor Plans or products, you are required to provide your payment details in your HomeOK account.
We will take payment according to your portal calendar each month or year using the payment method provided. If there are any changes to your payment details, you can update them on our website portal.
When buying a Monitor plan, you agree to make the payment for the Monitor plan selected. No refund will be provided for any membership plan cancelled during the plan period if outside of the 30-day money-back period.
All plans can be managed online via your portal login at https://www.Homeok365.com
After placing your order, we will send you an E-mail updating you on progress and confirming your payment arrangement. Please check the details within the E-mail carefully. Please contact us within 7 days, on the contact details above, if anything is wrong.
If your payment fails, we will inform you by e-mail and attempt to process the payment again during the month. If payment fails, any service you have may cease in accordance with our cancellation policy.
This means you will no longer have access to the features and benefits of HomeOK
If you have any queries about your payment, please contact us.
If you do not pay your invoice by your payment due date, we may charge a late fee.
If you have instructed your card provider to charge back a payment, this will result in a chargeback fee which we may pass on to you.
If your account is overdue and is passed to our collections team, a reasonable administration fee may be charged.
The return and refund policy can be found Here.
HOMEOK DOES NOT PROMISE THAT THE PRODUCTS OR SERVICES WILL BE FLAWLESS, ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. THE PRODUCTS OR SERVICES IS SUBJECT TO CHANGE, MODIFY, SUSPEND, OR TERMINATE WITHOUT NOTICE. HOMEOK CANNOT ENSURE THAT ANY SOFTWARE OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUS INVASION OR HACKING, OR GOVERNMENTAL CONTROL. HOMEOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOMEOK DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE PRODUCTS OR SERVICES UNLESS OTHERWISE SPECIFIED IN WRITING. YOU ASSUME TOTAL RESPONSIBILITY AND SOLE RISK FOR YOUR USE OF THE PRODUCTS OR SERVICES. YOUR SOLE REMEDY AGAINST HOMEOK FOR DISSATISFACTION WITH THE PRODUCTS OR SERVICES IS TO STOP USING THE PRODUCTS OR SERVICES. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN YOU AND HOMEOK.
THE ABOVE DISCLAIMER APPLIES TO ANY HARMS, DAMAGES, LIABILITY OR INJURIES CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, NEGLIGENCE, INTERRUPTION, DELETION, DEFECT, DELAY, VIRUS, COMMUNICATION FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORISED ACCESS TO, ALTERATION OF, OR USE, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION.
These Terms and Conditions shall be governed by and construed in accordance with the English law. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under or in connection with these terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.
You agree to indemnify and hold HomeOK, its employees, its officers, directors, shareholders, successors in interest, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses, made against HomeOK by any third party due to or arising out of or in connection with your use of the HomeOK products and services.
HOMEOK services on the website or APP may require you to set up an account (including an ID and password). We possess ownership of your HomeOK accounts. You are entirely responsible for securing the information of your account, including your password. You shall be liable for any and all activity that occurs under your HOMEOK account as a result of your failing to keep this information secure and confidential.
You may not use anyone else's HOMEOK account at any time without the express permission and consent of the holder of that HOMEOK account. We will not be liable for any loss or damage arising from any unauthorised use, misuse, failure to use the HomeOK accounts by any third party or yourself.
All HomeOK products are provided for personnel, non-commercial and domestic use only.
Everything we write to you, Including the App, will be available in English and your country Language.
Nobody other than you can benefit from these terms and conditions.
If any section of these terms is found to be void or unenforceable by a court, only that section will be removed, and the rest of the terms shall continue to apply.
If we delay in taking any steps against you regarding any breach of these terms and conditions, that will not prevent us from taking action against you at a later date.
You agree that we may update HomeOK products without prior notice. We may also update the HomeOK App, and we may require you to install an updated version of it. Any updates will be aimed at improving the performance of the products and the App, but we will make sure they match the description you were provided before you purchased them. We won't be responsible if an upgrade affects how your HomeOK Products work if this is caused by your own equipment, such as your smartphone or broadband not supporting the upgrade.
You must not reverse engineer, decompile, adapt or alter the object code used to provide the services or the product itself.
Text and Images in the HomeOK Website have subtle differences from the real objects.
The Images of the products on our website and packaging are for illustration purposes only. Although we have made every effort to display the colours correctly, we cannot guarantee that the display of a product of colours accurately reflects their colour. Your product may vary slightly from those images on our website and packaging.
Your HomeOK service kit can be removed and installed at your new home, providing it is within the same country of purchase. If you require any assistance, please contact our Technical Support.
We may change any HomeOK product:
To reflect changes in relevant laws and regulatory requirements
To implement technical adjustments and improvements
These changes will not affect your use of any HomeOK product. In addition, we may make other changes to these terms or any HomeOK product. If we do, we will contact you to let you know.
If we need to make changes to these terms and conditions, we will put the changes on our website https://homeok365.com/terms. If the changes are significant, we will write to you to inform you.
If defective digital content which we have supplied, such as the HomeOK App or the Virtual Camera, damages any of your devices or digital content, and this is caused by our failure to use reasonable care and skill, we'll either repair the damage or provide compensation. However, we won't be liable for any damage which you could have avoided by following our advice to apply an app update provided to you or for damage caused by you failing to correctly follow installation instructions or have in place any advised minimum system requirements.
We only supply the HomeOK service for domestic and private use. If you use the service for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business or loss of business opportunity.
We will not be responsible for:
Replacing the batteries in your HomeOK products. Please contact our FAQ support for instructions on how to replace the batteries.
The broadband internet connection in your home – if you have any issues with your broadband connection, you should contact your internet provider.
Providing a smartphone, computer, internet browser internet connection.
We won’t be responsible for:
Any costs, loss or damage that you suffer as a result of using your HomeOK products not in line with our Including any user guides or by problems caused by your smartphone or internet browser or internet connection rather than our HomeOK service kit.
Any costs that you incur by exceeding the permitted data limit on your broadband or smartphone.
Any costs, loss or damage that you experience by unauthorised use of your HomeOK products. For example, if your smartphone or login details are lost or stolen. We advise you to keep your login details secret and to keep your AFP code safe. You should secure your phone by the use of a pin code and enable fingerprint login on the App where available. If you think your password has been compromised, you can reset it by logging out and using the forgot password link.
Any loss or damage you experience as a result of you or anyone else tampering with decompiling, reverse engineering any HomeOK products or altering the radio frequency allocations of your Gateway.
Any loss or damage you incur following our failure to send a notification in relation to HomeOK.
The HomeOK website, App, software or service provided through these may be temporarily unavailable if we have to carry out routine or emergency maintenance. We will inform you of this in advance.
These exclusions do not affect your consumer rights under the consumer rights act 2015 and any laws that replace it. If you require independent advice about your rights, you can speak to citizens advice or trading standards.
Pay as you go with Monitor plan – If you have a pay as you go plan or started a new HomeOK Monitor plan before the 1st May 2022, your kit is loaned to you, upon receiving your cancellation request your service will be cancelled after your billing period ends. The equipment requires returning within 60 days of cancellation. failure to return your equipment may result in a non return fee being charged this does not mean you own the equipment and it will still require returning.
If at any time the service kit is stolen or lost, and you are on the pay as you go or Monitor plan package the cost of your equipment will be due in accordance with the "What you will be charged" table in our cancellation section. A invoice will be provided in order to facilitate a claim against your home insurance
Paid monitor plans - On receipt of your cancellation request you service will be downgraded to basic features and will receive no software and feature updates.
If you wish to cancel your HomeOK service, simply cancel online or contact us
Pay as you go and Monitor Plans- we will cancel your services if you’ve fallen into debt, you'll need to return your equipment within 30 days - although sometimes we might ask you to return it sooner. Failure to return the equipment may result in a non return fee.
Paid monitor plans – We may cancel your Monitor plan if you failed to make your monthly Monitor plan payments.
We may write to you to let you know we are going to stop providing a service. We will let you know at least 30 days in advance of our stopping of the service and will refund you the sums you have paid in advance for services we have not rendered to you.
Intra Technologies Reserves the right to update the Terms and conditions at anytime
Copyright ©2018 Intra Technologies HK Limited. All rights reserved.
Updated by The Legal Department of Intra Technologies HongKong Ltd. on 16th August, 2021