The following words and expressions have the meaning as set out below;
- We - means HomeOK.
- You - means Customer of HomeOK - Any person using our services
- Membership Plan - means Paid Subscription for enhanced features
- Term - means an agreed period of commitment to our VIP Membership Plan
- Recurring - means payments of which will occur again periodically.
- Services - means the elected services performed by us for you.
- Terms - means these standard Terms and Conditions as set out below
These General Terms and Conditions applies to our HomeOK Products we supply to you, including but not limited to Hardware, Services, System or Digital download content. Please carefully and fully read the General Terms and Conditions along with our Privacy Terms at https://www.homeok365.com/privacy-policy . To setup a HomeOK account and use a HomeOK product or other actions, you acknowledge that you have understood, agreed, accepted to be bound by the General Terms and Conditions.
“We”, “Us” or “Our” refers to INTRA TECHNOLOGIES HK LIMITED. (Trading as “HomeOK” ).
Based in Hong Kong we provide all Hardware and services related to HomeOK.
We take your feedback seriously and will take action on your Feedback in a timely manner.
Please contact us if you have any questions or complaints about our products..
You can do that by e-mail at Support@homeok365.com or Support is available at https://www.Homeok365.com
We guarantee that the Products that we supply are Compliant with country laws and also comply with the General Terms and Conditions.
In relation to any products, the law requires goods must be as described, fit for purpose and of satisfactory quality.
The HomeOK products shall be used in compliance with applicable local laws. You have the right to upload, download, install, and use HomeOK products on mobile communication devices. You shall keep the HomeOK products out of reach children at all times.
In respect to the HomeOK App, the law states that digital content [Digitized content (text, graphics, audio, and video) that can be transmitted over internet or computer networks]. Must be as described, fit for purpose and of satisfactory quality.
Unless otherwise provided by law, we will not be liable for your direct, indirect, liquidated, consequential, exemplary, incidental, reliance, nominal, compensatory or punitive damages or loss, injury or harm of any kind.
If not withstanding the other provisions of the General Terms and Conditions, we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the HomeOK products, our liability shall in no event exceed the greater of the total of any membership subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against us.
In relation to any services, the law requires that services must be carried out with reasonable care and skill.
We attempt to describe the HomeOK products or services as accurate as possible.
All HomeOK products require the AI Edge computing Gateway and membership plan to work, to use HomeOK Products you will require:
A domestic broadband connection with a Wi-Fi or Ethernet port connection 2.4Ghz
A power supply socket for the AI Edge computing gateway
A power supply for the Camera(s)
An iOS/Android smartphone, tablet or PC with an up to date operating system if you want to use your mobile device to monitor and control your devices from the HomeOK
An up to date web browser to use the online dashboard
All Sensors use Batteries [supplied]
Our cameras and audio monitoring devices combined with our sensors provide a series of real-time images in a processing timeline view. The use of artificial intelligence software and Smart-filtering Techniques allow our cameras to analyze and detect the behavior changes.The images with no detectable change will be automatically deleted preventing the slowdown of internet speed and data usage within the Home; and the images with detectable change will be recorded or captured every two seconds, and automatically stored to or our HomeOK cloud for a period of up to 7 days.
Our cameras require an internet WLAN connection for communication with the HomeOK Gateway, please be thoughtful in the placement of cameras that they are within the signal range of the WLAN and they should not be used in safety critical applications.
Due to the requirement of internet signal for correct operation, we cannot guarantee the capture of all events on loss or weak Wi-Fi signal.
We use the internet to receive triggers and to send notifications to you, we will do our best to keep our infrastructure running but there may be instances which prevent or delay notification delivery or performance of any HomeOK products you may have.
Our Sensors Use ZigBee technology and communicate with the Gateway, which generate a greater range compared with other conventional signal receiver’s. The sensors are powered by 3v batteries or AA standard batteries which have an average battery life of up to 3 Years depending on Sensor Activity.
The HomeOK products are covered by your membership plan and will be replaced if the product is faulty, If you experience any faults with your HomeOK products, please contact our Support team and we will be in touch within 24 hours.
Most often, our Support team will go through a number of trouble shooting steps first to determine whether the product is faulty. After the trouble shooting process has been completed and the claim has been approved a replacement item will be shipped and a return label for the return of the faulty product will be supplied for further technical investigation
The warranty provided by HomeOK does not cover the below circumstances:
- Products, that in HomeOK's judgment, have been subjected to alteration, modification or tampering.
- Products which has been subjected to a lack of reasonable care, negligence or misuse.
- Products which have been subjected to a faulty installation, provided by a company or persons.
- Products which have been subjected to a repair service provided by a company or persons not authorised by HomeOK.
- Repair or service in any way that is not in the documentation for the product or, if the model or serial number has been altered, tampered with, defaced or entirely removed.
- If your hardware falls into one or more of the above categories, your warranty will be void.
This Guarantee does not affect your consumer rights.
HomeOK products should not infringe the intellectual property of any third party. You cannot upload, release, change, spread or copy any information, trademark, or copyright, or proprietary information, without the written consent of the owner. If we receive the appropriate notice from any copyright owner or its legal representative, we will remove the related content after investigation.
Graphics, words and composition involving “HomeOK” or “Intra Services” logos appear in HomeOK products and services are our trademarks. Without written consent, you cannot display or use them in other manners in any way. By no means can any entity or individual use, copy, change, spread, transcribe any part of the trademark or bundling sell with other products.
The HomeOK Service kit allows you to begin your HomeOK journey and receive the HomeOK service and includes the following products:
1 x AI edge computing trust Gateway
1 x Moment catcher Camera
2 x Door/ Window Moment Catchers
1 x Water Leakage Moment Catchers
1 x Temperature Moment Catchers
The HomeOK service kit is provided to you at no cost and must be returned when the service is cancelled. HomeOK Service kit includes 1x gateway, 1x camera, 2x door/window sensor, 1x temperature sensor, 1x water sensor, and all related accessories. - limited to one per household.
The HomeOK service is provided on a pay as you go monthly rolling period regardless if the service kit has been activated and installed.
You must be 18 years of age or over as a HomeOK user. Minors may use only the HomeOK products under the supervision of the adult guardian(s).
VIP Membership is non transferable, the HomeOK service kit and account is locked to the original purchaser if an account is found to be in breach of this condition the account will be locked and the HomeOK service kit disabled.
The following are the minimum requirements to run HomeOK. Router with Ethernet port required for the gateway. 2.4Ghz WLAN required for the Camera. 110-220V power/electrical outlet and an iOS or Android Device.
Email address required so we can keep in touch about your services.
VIP Membership agreement can be cancelled at anytime online or by contacting us, the HomeOK service kit requires to be returned to our location on cancellation and outstanding invoices for the HomeOK service settled in order to close the account.
If the cancellation is in the 30 day money back guarantee period the following conditions must be met to process the refund
The money back offer is only available once per account.
You are not eligible if you have previously had a Membership.
Refunds will be provided within 5 working days of receipt of your request and service kit active return tracking number.
VIP Membership plan gives you access to the features and benefits, access will continue for as long as you continue to make payments. We may change prices, features, function abilities and benefits at any time.
Connect 40 Moment Catchers
Connect 3 Moment Catcher Camera's
Text to speech service
Sound catching features
7 Days Moment History Access
Worldwide Instant Notifications
Subscribe or buy your additional Moment catchers
Hardware Membership price
10 Guest Invitations
Software and feature updates
Whilst subscribed to the VIP Membership plan additional hardware can also be purchased or ordered on a subscription basis from your account if the account is paid and up to date.
Our product has been designed with simplicity in mind and is designed for self-installation, within each product is an installation guide to assist along with installation videos available in our FAQ support. If for any reason you still require support our technical team is available via online support.
We won’t be responsible and no refund will be given for any costs, loss or damage that you suffer which is caused by the incorrect installation of the HomeOK products.
The VIP membership pay as you go plan for the HomeOK service will continue month to month The monthly membership fee is due regardless if the service kit is active and installed or not.
To subscribe to the HomeOK Service or products you are required to provide your payment details in your HomeOK account
We will take payment according to your portal calendar on each month or year using the payment method provided. If there are any changes to your payment details you can update them in your portal on our website.
When buying a VIP membership plan, you agree to make the payment for the service plan selected, no refund will be provided for any membership plan cancelled during the plan period if outside of the 30 day cooling off period.
All plans can be managed online via your portal login at https://www.Homeok365.com
After you have placed your order, we will send you an email updating you on progress and confirming your payment arrangement. Please check the details within the e-mails and contact us within 7 days on the contact details above if anything is wrong.
If your payment fails, we will inform you by Email and will attempt to process the payment again during the month due if this fails any service you have may cease.
This means you will no longer have access to the features and benefits of HomeOK and your HomeOK Service kit and additional hardware on subscription will require to be returned in accordance with our cancellation policy
If you have any queries about your payment please contact us
If you do not pay your bill by your payment due date, we may charge a late payment fee.
If you have instructed your card provider to chargeback a payment, this will result in a chargeback fee which we may pass on to you.
If your account is overdue and is passed to our collections team a reasonable administration fee may be charged
The return and refund policy can be found Here
HOMEOK DOES NOT PROMISE THAT THE PRODUCTS, OR SERVICES WILL BE FLAWLESS, ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. THE PRODUCTS, OR SERVICES IS SUBJECT TO CHANGE, MODIFY, SUSPEND, OR TERMINATE WITHOUT NOTICE. HOMEOK CANNOT ENSURE THAT ANY SOFTWARE OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUS INVASION OR HACKING OR GOVERNMENTAL CONTROL. HOMEOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOMEOK DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE PRODUCTS, OR SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU ASSUME TOTAL RESPONSIBILITY AND SOLE RISK FOR YOUR USE OF THE PRODUCTS, OR SERVICES. YOUR SOLE REMEDY AGAINST HOME OK FOR DISSATISFACTION WITH THE PRODUCTS, OR SERVICES IS TO STOP USING THE PRODUCTS, OR SERVICES. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN YOUR AND HOMEOK.
THE ABOVE DISCLAIMER APPLIES TO ANY HARMS, DAMAGES, LIABILITY OR INJURIES CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, NEGLIGENCE, INTERRUPTION, DELETION, DEFECT, DELAY, VIRUS, COMMUNICATION FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION.
These Terms and Conditions shall be governed by and construed in accordance with the English law. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under or in connection with these terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.
You agree to indemnify and hold HomeOK, its employees, its officers, directors, shareholders, successors in interest, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses, made against HomeOK by any third party due to or arising out of or in connection with your use of the HomeOK products and services.
HOMEOK services on the website or APP may require you to set up an account (including an ID and password). We possess the ownership of your HomeOK accounts. You are entirely responsible for securing the information of your account, including your password. You shall be liable for any and all activity that occurs under your HOMEOK account as a result of your failing to keep this information secure and confidential.
You may not use anyone else’s HOMEOK account at any time without the express permission and consent of the holder of that HOMEOK account. We will not be liable for any loss or damage arising from any unauthorized use, misuse, failure to use of the HomeOK accounts by any third party or yourself.
All HomeOK products are provided for personnel, non-commercial and domestic use only.
Everything we write to you Including the App will be available in English and your country Language.
Nobody other than you can benefit from these terms and conditions
If any section of these terms is found to be void or unenforceable by a court, only that section will be removed and the rest of the terms shall continue to apply.
If we delay in taking any steps against you in respect of any breach of these terms and conditions, that will not prevent us taking action against you at a later date.
You agree that we may update HomeOK products without prior notice. We may also update the HomeOK App and we may require you to install an updated version of it. Any updates will be aimed at improving the performance of the products and the App, but we will make sure they match the description you were provided before you purchased them. We won’t be responsible if an upgrade affects how your HomeOK Products work if this is caused by your own equipment such as your smartphone or broadband not supporting the upgrade.
You must not reverse engineer, decompile, adapt or alter the object code used to provide the services or the product itself.
Text and Images in the Web Site have subtle difference to the real objects
The Images of the products on our website and packaging are for illustration purposes only. Although we have made every effort to display the colours correctly, we cannot guarantee that a products display of colours accurately reflects their colour. Your product may vary slightly from those images on our website and packaging.
Your HomeOK service kit can be removed and installed at your new home providing it is within the same country of purchase if you require any assistance please contact our technical support.
We may change any HomeOK product:
To reflect changes in relevant laws and regulatory requirements
To implement technical adjustments and improvements
These changes will not affect your use of any HomeOK product. In addition we may make other changes to these terms or any HomeOK product, if we do we will contact you to let you know
If we need to make changes to these terms and conditions we will put the changes on our website https://homeok365.com/terms . If the changes are significant we will write to you to inform you.
If defective digital content which we have supplied such as the HomeOK App or the Virtual camera damages any of your devices or digital content and this is caused by our failure to use reasonable care and skill, we’ll either repair the damage or provide compensation. However we won’t be liable for any damage which you could have avoided by following our advice to apply an app update provided to you or for damage caused by you failing to correctly follow installation instructions or have in place any advised minimum system requirements.
We only supply the HomeOK service for domestic and private use. If you use the service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business or loss of business opportunity.
We will not be responsible for:
Replacing the batteries in your HomeOK products Please contact our FAQ support for instructions on how to replace the batteries.
The broadband internet connection in your home –if you have any issues with your broadband connection you should contact your internet
Providing a smartphone, computer, internet browser internet connection.
We won’t be responsible for:
Any costs, loss or damage that you suffer as a result of using your HomeOK products not in line with our Including any user guides or by problems caused by your smart phone or internet browser or internet connection rather than our HomeOK service kit.
Any costs that you incur by exceeding the permitted data limit on your broadband or smart phone.
Any costs, loss or damage that you experience by unauthorized use of your HomeOK products, for example, if your smart phone or login details are lost or stolen We advise you to keep your login details secret and to keep your AFP code safe, you should secure your phone by use of pin code and enable fingerprint login on the app where available. If you think your password has been compromised you can reset it by logging out and using the forgot password link.
Any loss or damage you experience as a result of you or anyone else tampering with de-compiling, reverse engineering any HomeOK products or altering the radio frequency allocations of your Gateway.
Any loss or damage you incur following our failure to send a notification in relation to any HomeOK
The HomeOK website, App, software or service provided through these may be temporarily unavailable if we have to carry out routine or emergency maintenance. We will inform of this in advance.
These exclusions do not affect your consumer rights under the consumer rights act 2015 and any laws that replace it. If you require independent advice about your rights you can speak too citizens advice or trading standards.
The HomeOK Service kit and accessories provided in your membership plan remain the property of Intra Technologies HK Limited during your membership and are provided to facilitate access to our service.
If you wish to cancel your HomeOK service Simply cancel online or contact us to arrange the return of the HomeOK service kit including any accessories on subscription plans and settle any outstanding invoices in your account
HomeOK service kit requires returning on cancellation of your service in accordance with our cancellation policy
You need to return your HomeOK service kit and any accessories on subscription plans within 14 days of your cancellation request or if we have cancelled your membership.
If you fail to return the HomeOK service kit within the time specified by HomeOK, you will have breached these terms. In this case we may charge you a fee equivalent to the value of the HomeOK Service kit and any accessories assuming the HomeOK Service kit or accessories were kept in good condition the fee charged can be found in our cancellation policy under what will you be charged.
We can cancel your service if you failed to make your service plan payments. If you miss a payment we will contact you to advise you of this and how you can make the missed payment. If your account remains unpaid for 14 days we may cancel your service.
HomeOK service kit requires returning on cancellation of your service in accordance with our cancellation policy
We may write to you to let you know we are going to stop providing a service. We will let you know at least 30 days in advance of our stopping of the service and will refund you the sums you have paid in advance for services we have not rendered to you.
Intra Technologies Reserves the right to update the Terms and conditions at anytime
Copyright ©2018 Intra Technologies HK Limited. All rights reserved.
Updated by The Legal Department of Intra Technologies HongKong Ltd. on 22th April, 2021