Privacy Policy

The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you.

This privacy policy explains how we (Intra Technologies HK Ltd, a company whose registered office is Rm 747, 7/F Start HSE, 3 Salisbury Road, Hong Kong) collect, share and use your personal information.

You can contact Intra Technologies HK Ltd data protection officer by writing to The Data Protection Officer, Rm 747, 7/F Start HSE, 3 Salisbury Road, Hong Kong. You can also contact our data protection officer at privacy@Intra-technologies.com.

Personal information we collect

We may collect the following types of personal information from you when you use HomeOK services or products:

Even when you don’t actively share your location with us, your smartphone or computer's IP address may tell us an approximate location when you connect to our website or products but this will be no more precise than the city, county or country you are using your device in.You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our products and services, or the functionality of our products may be reduced.​

What we use your personal information for

PURPOSE PERSONAL INFORMATION USED LEGAL BASIS FOR PROCESSING

Purpose

Provide our services to you and maintain your account

Take payment for our products and services

Deliver products to you

Answer your queries or complaints

Maintain and improve our products and services

Data analytics and statistical research to help us better understand how our products are used in the home and make suggestions and recommendations to you about the use of our products

Staff training

Develop new products and services

Determine products and services that may be of interest to you

Direct marketing

Validating referral scheme applications

Investigating misuse of your account, fraud and debt collection

For the establishment, exercise or defence of legal claims

Personal Information Used

All the personal information we collect

Transaction and payment information

Delivery information

All the personal information we collect

All the personal information we collect

• Contact details
• How you use HomeOK products
• How you use the HomeOK app and website
• Device information
• Transaction information
• Installation and service history
• Records of your discussions with our customer support teams

All the personal information we collect

All the personal information we collect

All personal information we collect (but not your payment information)

• Contact details
• Products and services that we have determined may be of interest to you

Contact details

All the personal information we collect

All the personal information we collect

Legal Basis for processing

Necessary for the performance of a contract

Necessary for the performance of a contract

Necessary for the performance of a contract

Necessary for the performance of a contract

For the legitimate interest of creating the best products and services that we can

For the legitimate interest of creating the best products and services that we can

For the legitimate interest of creating the best products and services that we can

Necessary for the performance of a contract

For the legitimate interest of improving our range of products and services

For the legitimate interest of improving the relevance of communications

Necessary for the performance of a contract

Necessary for the performance of a contract

Necessary for the performance of a contract

Please note that where you have given your consent for us to process your personal data, you have the right to withdraw your consent at any time. This right applies only to processing activities which are carried out on the basis of consent.

We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, apps and products and developing new products and services.

Sources we collect your personal information from

We will collect personal information from a number of sources. These include the following:

Who we share your personal information with

We share personal information with the following parties:

Some of our devices can trigger recordings or actions when certain audio or visual events are detected. If you tell us that the software has mis-identified an audio event, we will give a copy of that audio recording, without any accompanying information about you, to our software provider, Audio Analytic, to help improve their detection system.

If you choose to take part in product improvement, we will give all audio recordings to Audio Analytic to improve their detection system, again without any accompanying information about you.

We do not disclose personal information to anyone else except as set out above. We may provide third parties with aggregated statistical information and analytics about users of our products and services, but we will make sure no one can be identified from this information before we disclose it.

Direct marketing

In accordance with the marketing preferences you set when creating your account or that you set with us a later date, we may contact you by email or push notification with information about products and services we believe you may be interested in.

If you tell us not to email, push notification, text, mail or phone you with direct market we won’t contact you in that way.

You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at support@homeok365.com .

Service notifications

The HomeOK App will send service notifications directly to your smartphone or device through the App when we have something important or interesting to make you aware of or you have asked to be notified about certain events relating to your HomeOK products, e.g. to notify you something is not OK or to make you aware of service work.

Depending on the service you choose, you may also receive these notifications by text message or email depending on your preferences.You can turn off service notifications at any time through the app, your smartphone system settings or your online account.

Cookies

If you use our website or app, we will collect information about how you interact with us online. We use cookies and other similar technologies to help us do this. You can find out more about cookies and how to manage their use by reading our cookie policy.

Transferring your personal information internationally

The personal information we collect may be transferred to and stored in countries outside of Your Country. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and applicable European General Data Protection laws (GDPR) and is respected and kept secure. Transfers will be under an agreement which covers the requirements for the transfer of personal data outside of Your country .

How long we keep personal information

We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you.

For audio and video recordings, we will keep your recordings for the period of time set out in your service plan with us. We will delete your recordings promptly after this period ends.

You have the following rights in relation to your personal information:

In some situations, you also have:

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the ‘Contacting us’ section below.

If you are unhappy with the way we are using your personal information you can also complain to your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

Changes to this notice

We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

Contacting us

In the event of any query or complaint in connection with the information we hold about you, please email us at: support@homeok365.com.

You can also contact our Data Protection Officer by emailing privacy@Intra-technologies.com

Updated 11/10/2018