1. Where can I download the HomeOK App?
HomeOK is available on the Apple Store or Play Store.
2. Can you support me during installation?
Our Technical support agents are here to help you, they can assist and talk you through the steps at a time that suits you, they can resolve 99% of any issues encountered with our unique remote support access. we can also arrange a HomeOK installer to help if you are not into DIY.
3. Does my HomeOK system integrate with other smart home devices?
No,as other smart devices may not have the same compliance on data security as we do, we cannot ensure their quality. However, you can set your camera or play to send voice instructions to smart speakers for example Alexa or Google Home.
4. How can i contact you?
You can contact us directly on our website. Opening hours are Monday to Saturday 9am to 5:30pm
5. Once I select a plan how do I add additional cameras and sensors?
Once you have selected a plan you can add additional cameras or sensors by logging into your account. Consumable accessories can be purchased from our shop
6. What happens if I cancel my plan?
The service will be downgraded to the Monitor basic plan
7. How do I cancel my plan?
You can contact us anytime to cancel your plan or visit the cancellation page