1. Where can I download the HomeOK App?
HomeOK is available on the Apple Store or Play Store.
2. Can you support me during installation?
Our Technical support agents are here to help you, they can assist and talk you through the steps at a time that suits you, they can resolve 99% of any issues encountered with our unique remote support access. we can also arrange a HomeOK installer to help if you are not into DIY.
3. Does my HomeOK system integrate with other smart home devices?
No,as other smart devices may not have the same compliance on data security as we do, we cannot ensure their quality. However, you can set your camera or play to send voice instructions to smart speakers for example Alexa or Google Home.
4. What happens if I have a complaint or any issues?
You can contact us directly on our website. Opening hours are Monday to Saturday 9am to 5:30pm
5. Once I select a plan how do I add additional cameras and sensors?
Once you have selected a plan you can add additional cameras or sensors by logging into your account and adding for a small monthly fee, products will be shipped for free direct to your door all covered by our extended warranty. Consumable accessories can be purchased from our shop
6. What happens if a sensor or camera develops a fault or stops working?
Our technical team will remotely check for any issues and if required we will replace under our extended warranty available on all active plans.
7. Do I own the equipment?
No, the equipment is loaned to you in order to access the HomeOK service, all equipment with the exception of purchased accessories remains the property of HomeOK and requires returning on cancellation your plan.
8. How do I cancel my plan?
You can contact us anytime to cancel your plan and return the equipment provided by the plan including any extra sensors and cameras provided on receipt your account will be closed.
9. What guarantees do you offer?
We operate under a SLA (service level agreement) meaning your service will be available 99.9% of the time, we also update the software and features on a regular basis and your system will be updated automatically provided it is connected to the internet.