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If you have purchased hardware from either our website or through one of our sales representatives, you will need to allow 2-3 working days for your order to be processed, shipped, and delivered. Once you have completed your order, you will receive an email containing confirmation of your purchase. Providing all the required shipping information has been given, you will then receive a tracking email with further information from the designated courier service for your delivery.
If you have supplied us with any incorrect contact or shipping details and we are unable to contact you to rectify this, your order will be cancelled and refunded. In addition to this, we reserve the right to refuse any order if we reasonably believe there to be fraudulent intent or suspicious circumstances surrounding the order. In this situation, we will notify you via the email supplied, and a full refund will be processed upon the refusal of the order. Please allow 10 working days for the refund to appear back in your bank. However, this time frame does also depend on your banking provider.
If you would like to amend an order, please contact us as soon as possible to discuss the desired changes with one of our support team. If your order has been shipped already and upon receipt of your hardware you still wish to amend the order, we can arrange this once you have returned the initial order. The hardware needs to be returned in its original condition and packaging and must contain all accessories sent out. The cost of the return postage is to be covered by yourself and needs to be sent via tracked post. This is to cover yourself if the parcel were to get lost. Once we have received the hardware in the expected condition, we can then send out your amended and desired order.
To cancel your HomeOK service and return your HomeOK service system, please review our cancellation section HERE