If you have purchased hardware from either our website or through one of our sales representatives, you will need to allow 3-7 working days for your order to be processed, shipped and delivered. Once you have completed your order, you will receive an email containing confirmation of your purchase. Providing all the required shipping information has been given, you will then receive a tracking email with further information from the designated courier service of your delivery.
If you have supplied us with any incorrect contact or shipping details and we are unable to contact you to rectify this, your order will be cancelled and refunded. In addition to this, we reserve the right to refuse any order if we reasonably believe there to be a fraudulent intent, or suspicious circumstances surrounding the order. In this situation, we will notify you via the email supplied, and a full refund will be processed upon the refusal of the order. Please allow 10 working days for the refund to appear back into your bank, however, this time frame does also depend on your banking provider.
If you would like to amend an order, please Contact Us as soon as possible to discuss the desired changes with one of our support team. If your order has been shipped already, and upon receipt of your hardware you still wish to amend the order, we can arrange this once you have returned the initial order. The hardware needs to be returned in its original condition and packaging and must contain all accessories sent out. The cost of the return postage is to be covered by yourself and needs to be sent via tracked postage. This is to cover yourself if the parcel was to get lost. Once we have received the hardware in the expected condition, we can then send out your amended and desired order.
We always Hope You are happy with your HomeOK service and hardware but just incase you are not, we've set out below how and when you can return it. This will depend on where you bought it and if you purchased online or in store
If you purchased from a retailer You will need to check directly with them what their returns and exchange policy is.
If you bought it from the HomeOK Telesales or Online you can return the product within the 14 day cooling off period for a full refund,
some Important things to remember:
You can turn on, install and use the HomeOK Starter set, but if any damage is caused, or it is used beyond what is reasonable, we have the right to charge you for any loss in value to the goods as a result of your use or damage. You're allowed to do what is reasonable to ensure you've received what you thought you were buying and that it works as expected.
If you return the HomeOK set (or accessory) to us, you will need to include not only the hardware but any Packaging,manuals,accessories and any "free" gifts supplied with the HomeOK starter set. If anything is damaged or missing, you may be charged for these inline with the appropriate charges set out in our price guide.
We realize mistakes happen, so we ask that you take care when returning your HomeOK starter set (or accessory) to us. if you send the wrong hardware or you don't return the hardware at all we wont be able to process your request and you'll continue to be charged in accordance with your agreement with us.
You must return the equipment within 14 days of requesting the return of the HomeOK starter set, return cost is the responsibility of the customer.
Once we receive the Hardware back or receive evidence it has been returned we will close your account
You do not need to give a reason why you wish to cancel but would help us improve our service
Complete the Return Request form