Upfront Package – Cancel your membership anytime.
If or once your 12 months included membership has passed the membership service will be downgraded to the basic plan. Any additional hardware added to your membership on a 24-month payment basis will continue for the remainder of the term or be paid in full to settle the account.
Pay as you go package – Cancel your membership anytime your plan will be downgraded to the basic plan.
Pay as you go £23.99 monthly –
If cancelled within the first 12 months of your membership, two options are available:
Option 1 – Return your service kit including all accessories on subscription in reasonable condition and the account will be closed on receipt we recommend obtaining a tracking number as proof of return
Option 2 – Pay the remainder of the hardware balance in accordance with our cancellation policy, including any additional hardware on membership and downgrade to the basic plan.
If cancelled and your account has 12 paid invoices the membership service will be downgraded to the basic plan.
If you wish to cancel your HomeOK membership service, simply cancel online or contact us.