Cancellation Policy

Ending the Membership and this Agreement

If you’re leaving HomeOK within the 14 day trial, you will need to return the equipment you received from us when you first joined HomeOK please submit a ticket in order to inform us of your return and to prevent any membership charges being processed.

If you wish to return during the 12 Month agreement, you will need to return the equipment you received from us when you first joined HomeOK and pay any outstanding invoices and cancellation fee. Please submit a ticket in order to inform us of your cancellation and to receive the final invoice.

Cancellation fee example: if you are five (5) months into a twelve (12) month contract, you are obliged to pay the remaining seven (7) months of payments in order to fulfill the twelve (12) month agreement, of which you had originally signed up to. You may do this in a one-off payment, or continue on with the monthly payments.

The HomeOK Starter Set and any related accessories remains the property of Intra Technologies HK Limited,until either the end of the fixed agreement term or payment of the same is made.

Please note: Not returning your equipment, and then not paying subsequent bills may affect your credit score.

You need to return your equipment within 14 days of your cancellation ending, or within 30 days if we’ve cancelled your membership because you’ve fallen into debt - although sometimes we might ask you to return it sooner.

You have 28 days to send back the old equipment after receiving any new equipment.

Tip: Make sure to hang on to your tracking ID or proof of postage when returning any equipment to us (just in case).

If you are cancelling HomeOK within your trial or 12 Month agreement you will need to return the following:

  • HomeOK Gateway

  • HomeOK Camera

  • 2 Door window sensors

  • 1 Temperature sensor

  • 1 Water sensor

  • Any supplied cables and power supplies

MCR – INTR1

Unit 6, Bolam Business Park,

Bassington Drive,

Cramlington,

Northumberland,

NE23 8AL

iCubic-INTR1

6 nicole way,

dandenong south,

VIC 3175

You will be charged a non-return charge for any equipment that’s not returned to us, including if you’ve lost your equipment or if it’s been stolen (but you might be able to claim this charge back on your home insurance).

We will send you texts, emails or letters to remind you to return your equipment, if we have not received it. if we still don’t get the equipment back in the time frame given, you will get a letter or email confirming what you will be charged.

Note: Paying a non-return charge doesn’t buy the equipment, it’s just a cost for not returning. It will still be HomeOK owned and we will still want you to return it.

The charge depends on what equipment you haven’t returned to us:

HomeOK Gateway
United Kingdom
Australia
Japan
HomeOK Gateway
£65
AUD $112
¥8800
HomeOK Camera
£54
AUD $100
¥6888
Each Sensor
£20
AUD $37
¥2880

You will be charged for each piece of equipment you don't return. For example, if you didn't return a sensor and the gateway  you would be charged £85 in total.

Gold Membership

Agreement can be cancelled at anytime by contacting us Submit a ticket

Silver Membership

Agreement can be cancelled at anytime by contacting us Submit a ticket